Spencer Jordan Fox, Author at Tovera Consulting

Pret a Manger appoints Tovera

25 December 2019 by Spencer Jordan Fox

London, 07 December 2018: Tovera Consulting (Tovera) has been appointed to lead a programme of research and insight development for Pret a Manger (Pret) to inform its engagement with stakeholders. Tovera will be working closely with Headland who have been appointed to advise on Pret’s corporate communications and public affairs. Part of the brief for […]

Tovera Insight: Reputation Measurement

21 August 2019 by Spencer Jordan Fox

During our work advising clients on how to build strong corporate brands and reputations we’re often asked about how companies should measure reputation. The same questions arise so we thought it useful to share our view in this Tovera Insight blog post. In summary, if you are considering measuring your company’s reputation, be sure you […]

CEOs beware!

31 May 2019 by Spencer Jordan Fox

When companies suffer reputation damage, what becomes of the CEO? And what can CEOs learn? Companies spend significant sums on understanding, building and protecting corporate brand and reputation but what of the CEOs leading these companies? Evidence suggests that corporate and CEO reputations are intrinsically linked but CEOs don’t always enjoy the same level of […]

Fashion: this season’s reputation risk

29 April 2019 by Spencer Jordan Fox

The list of sectors being scrutinised for their practices grows by the day. Following hot on the heels of Banking and Financial Services; Food and Drink and Energy, Fashion is the latest sector drawn in to the spotlight and challenged on the way business is conducted. This is following recent publication of the House of […]

England’s reputation as a footballing nation, restored.

12 July 2018 by Spencer Jordan Fox

Lessons we can all learn from Gareth Southgate and the England team. As England fans across the nation come to terms with our defeat at the hands of Croatia, we can certainly console ourselves that this England team, and its manager, have restored our faith in our footballing ability, and have restored our reputation as […]

Reputation Managers: Beware the law of the instrument.

12 April 2018 by Spencer Jordan Fox

I’m sometimes asked why we at Tovera focus on providing insight and strategic advice for reputation and brand building and not on the implementation of resulting strategies. My answer is always the same – it’s critical we do not have a channel bias so are free to advise on the actions most important to building […]

Where is the ethical line?

12 April 2018 by Spencer Jordan Fox

When a reputation is ruined following a company or an individual being accused of ‘crossing the ethical line’ it begs the questions: just where is the ethical line? Perhaps more importantly, who is drawing it? And when ethics is a core tenet of reputation, what does this mean for reputation managers? There have been many […]

Brands are relative, reputations are absolute

28 February 2018 by Spencer Jordan Fox

Here at Tovera we continue to think about why corporate brand is different from corporate reputation. I am struck by how brands declare themselves in terms of providing their benefits without harm, without doing damage, as Google might say, “not being evil”. The “extracting the negative” approach. Clearly this is because the brand is – […]

Book Review: Dave Trott, One + One = Three

22 June 2017 by Spencer Jordan Fox

By Ann Binnie, Managing Partner, Tovera Consulting. Summary view Dave Trott tells evocative yet sparely written stories, each illustrating an important point about creativity as it applies to life, art and the world of advertising. He always has told good stories, even before “storytelling” became fashionable. So it comes naturally and this book is a […]

Tovera Talks with Barnaby Dawe, Global CMO, Just Eat

22 June 2017 by Spencer Jordan Fox

We are introducing a new feature which we hope will provide nuggets of wisdom and food for thought for our readers. Tovera Talk asks key industry figures to respond to a few simple questions and reveal a little of themselves. We’re delighted to bring you our first respondent, Barnaby Dawe, CMO of Just Eat. Who […]